Busy AI’s Privacy Policy

1. Introduction
This Privacy Policy outlines how Text Back Ai Limited, trading as Busy AI ("Company," "we," "us," or "our"), collects, uses, and protects personal data in relation to its AI Voice Agent services. By using our services, you agree to the terms of this Privacy Policy.

2. Data We Collect
2.1. We may collect the following types of data:

  • Personal identification information (e.g., name, email, phone number)

  • Call metadata (e.g., duration, timestamps, call recordings)

  • Interaction logs with AI Voice Agent

  • Payment and billing details (processed securely by third-party payment providers)

3. How We Use Your Data
3.1. We use collected data for the following purposes:

  • Providing and improving our AI Voice Agent services

  • Processing transactions and managing subscriptions

  • Enhancing user experience through analytics

  • Ensuring compliance with legal obligations and security measures

4. Data Sharing and Disclosure
4.1. We do not sell, trade, or rent client data. However, data may be shared with:

  • Service providers assisting in delivering our services (e.g., cloud storage, payment processors)

  • Legal authorities if required to comply with regulations or legal requests

5. Data Security
5.1. We implement security measures to protect personal data, including encryption, access controls, and regular audits. However, no method of transmission over the internet is completely secure.

6. Data Retention
6.1. We retain data for as long as necessary to fulfil our services and legal obligations. Call recordings may be stored for a predefined period unless a client requests deletion.

7. User Rights
7.1. Clients have the right to:

  • Access and review personal data

  • Request data corrections or deletions

  • Object to data processing under certain conditions

  • Withdraw consent for data processing, where applicable

8. Cookies and Tracking Technologies
8.1. Our website and services may use cookies to enhance user experience. Users can manage cookie preferences through browser settings.

9. Updates to This Policy
9.1. We may update this Privacy Policy periodically. Continued use of our services after changes constitutes acceptance of the revised policy.

10. Contact Information
For any questions or requests regarding this Privacy Policy, please contact us at info@busyai.co.uk or 01760 300100.